I find people and their opinions fascinating. You may have heard the phrase, “A little learning is a dangerous thing” from Alexander Pope’s poem ‘An Essay on Criticism’. This rings true within our industry as inexperienced technicians think they know more than in fact they do. The remedy lies in continual learning and understanding the techniques and equipment including applications and limitations.
Take the time to listen to your client. Identify and address issues by finding solutions based upon your experience and know when to call on others.